Managing Difficult People

Managing Difficult People - "Managers deal with a wide range of personalities. Most people are cooperative and reasonable. However, some employees are very difficult to be around and work with. A human resources manager states, 'They're totally focused on their own agenda and needs. They cause tension and conflicts. Difficult people absorb a lot of a manager's time and attention.'

"Three types of difficult people are:

- The aggressor
- The victim
- The rescuer

"You may never "like" these people. But it is important that you understand them and develop techniques to help them be more productive."